Policies
HomeStore policies
Store policies How we ship, take returns and handle problems.
In plain English, so there are no surprises after you order. If anything here is unclear, call 856-232-6969 before you order, Monday to Friday, 9 to 5 Eastern.
Report a package marked "Delivered" that never arrived
2 daysfrom the delivery scan
Report a late expedited delivery
2 daysfrom the late delivery
UPS or FedEx marks a missing shipment lost, then we reship
About 10 daysthe carrier's wait
USPS marks a missing shipment lost, then we reship
About 15 daysthe carrier's wait
Start a return
30 daysto start it
- Your deadline
- How long the carrier usually takes to mark a shipment lost
Ordering and shipping terms
Order when you're ready
We process, pick and ship orders in less than 3 minutes, across many warehouses. Once an order is processed we may not be able to cancel it or stop the shipment, so please don't order unless you're ready for the product to ship.
- Total ship time = handling time + shipping time. Handling time is listed on each product page; please factor it in when choosing expedited shipping options.
- Truck freight items (outdrives, engines, etc.) must ship to a real commercial address. A home with a registered business doesn't qualify. Residential delivery is available at a higher cost.
- Expect orders over $150 to require a signature at delivery. Our insurance company requires it.
- We do not ship internationally, but we can facilitate orders shipped to a U.S.-based freight-forwarding address.
Lost or damaged shipments
PowerBoatSupply.com is not responsible for carrier delays and lost shipments, but we will work with you to make it easier.
| What happened | What we do | Your deadline |
|---|---|---|
| The carrier marks it lost | We reship any "lost" item as soon as the carrier marks the shipment lost: usually about 10 days for UPS and FedEx, 15 days for USPS. Don't want to wait? Place a new order to ship immediately, and you'll receive a full refund for the original order as soon as the carrier marks it "lost," or once it's received back and returned to us per our return policy. | None |
| The carrier marks it damaged | Items clearly marked as damaged by the carrier are immediately reshipped. | None |
| Marked "Delivered," but missing | Report it within 2 days of the delivery scan. We are not responsible for theft of packages after delivery is made, and carrier insurance does not cover it either. | 2 days |
| A wrong or invalid address | Orders shipped to an invalid or wrong address supplied to us by the customer will not be refunded unless the shipment is returned to our warehouse and accounted for: Return-to-Sender tracking must show "Delivered" back to our warehouse. | None |
| A late expedited shipment | We do not guarantee a refund for late expedited shipments. If you report it within 2 days of the late delivery, we will file a claim for reimbursement on your behalf. | 2 days |
Returns
All four must apply:
- The return must be initiated within 30 days.
- The product must be in new, uninstalled condition.
- The original OEM box or packaging must not be damaged or written on. If you have to test fitment, please open the item as carefully as possible.
- Please ship any boxed product within another box so it makes it back to us safely and in resalable condition.
Not returnable
- Serialized items
- Complete outdrives, and upper and lower units
- Transom assemblies
- New and reman motors, long blocks and outboards
- Marine electronics
Restocking fees
| Return | Restocking fee | Also charged |
|---|---|---|
| Special-ordered items | 30% | Any freight incurred |
| Hill Marine returns | 20% | Any freight incurred |
| SEI Marine returns | 10% | Any freight incurred |
For any of these, call 856-232-6969 before returning for details.
To start a return, look up your order in our return center.
Warranty
All of the products we sell are backed by the full manufacturer's warranty. Please contact the manufacturer of the product you're interested in for full details.
- MerCruiser engines and outdrives must be installed by a certified Mercury dealer for the warranty to be active.
Extending the warranty on a Mercury outboard? See Mercury Product Protection.
Cancellations, gift cards and store credit
Cancellations: we may not be able to cancel an order once it is processed, due to the complexity of our fulfillment network. If that's the case, you'll need to return the order once it's received.
Gift cards and store credit do not expire. They cannot be used to purchase another gift card or gift-card bundle deal; you'll be refunded in that instance.
Pricing errors
We work hard to ensure the accuracy of our pricing, but sometimes pricing errors still occur. We reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Corrections may be made even after an order is placed. If you believe an item is priced incorrectly, please call 856-232-6969 before ordering.
Privacy and security
We will not sell your personally identifiable information to anyone.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser, including your IP address, cookie information, and the page(s) you visited. We also collect your contact information, including email address and mobile number, to send you important information, promotional offers, and other marketing communications. You can opt out of marketing communications at any time using the method provided in the communication, or by emailing support@powerboatsupply.com.
Security
Your payment and personal information is always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Mobile (SMS) terms of service
Last updated: April 29, 2022
The PowerBoatSupply.com mobile message service (the “Service”) is operated by NuWave Marine (“NuWave Marine”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to PowerBoatSupply.com’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of PowerBoatSupply.com through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with PowerBoatSupply.com. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword command STOP to +18557890932 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other PowerBoatSupply.com mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18557890932 or email support@powerboatsupply.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy.
Still have a question?
Call or send us a message and a real person will answer.
Phones answered Monday to Friday, 9 to 5 Eastern
Printed from https://powerboatsupply.com/policies/. Questions? Call NuWave Marine at 856-232-6969, Monday to Friday, 9 to 5 Eastern.